Privacy Policy

Race City Tree Crew (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when accessing our website (joestreecarenc.link) or utilizing our tree care coordination services in Mooresville, NC and surrounding Lake Norman communities. This Privacy Policy details how we collect, process, store, and protect your data.

1. Information We Collect

When you call our telephone line ((321) 478-0689) or submit a quote request form, we collect information that identifies you, including your name, telephone number, email address, physical property address, and specifics about your tree service request. We may also collect standard technical usage data such as IP addresses, browser types, and referring URLs via cookies.

2. How We Use Your Information

We utilize collected information solely to:

• Process and respond promptly to your tree service inquiries and estimate requests
• Dispatch independent, insured tree service crews to evaluate your property
• Coordinate emergency storm response and provide itemized written quotes
• Communicate scheduling updates, arrival times, and safety details via telephone or SMS
• Maintain operational records for insurance, liability verification, and billing purposes

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third-party marketing companies. We share contact and property details strictly with independent, insured tree service professionals within our dispatch network for the direct purpose of scheduling and performing tree care services at your location.

4. Telephone Calls & Call Recording

Telephone calls placed to our 24/7 dispatch line ((321) 478-0689) may be recorded or monitored for quality assurance, dispatcher training, and accurate transcription of emergency property addresses and hazardous tree conditions.

5. SMS and Mobile Communications

By providing your mobile telephone number through our contact form or during telephone intake, you consent to receive service-related text messages (SMS) regarding crew arrival estimates, appointment reminders, and written quote delivery. Message frequency varies based on project status. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

6. Data Security and Retention

We implement industry-standard technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure. Customer contact records and property evaluation details are retained for standard legal and accounting limitation periods under North Carolina law, after which data is securely purged.

7. North Carolina Consumer Rights

Residents of North Carolina have the right to request access to the personal data we hold about them, request corrections of inaccurate information, or request deletion of contact records where retention is no longer legally mandated. To exercise these rights, please contact our administrative team.

8. Contacting Us

If you have any questions regarding this Privacy Policy or wish to modify your information, please contact us at: